Welcome to the satcom’s topup and support portal for Transcom Satellite Services, from here, you can easily topup your Inmarsat IsatPhone Pro, Iridium, Bgan, Thuraya or idirect and NDsatcom vsat equipment, whether you are an existing transcom customer, a new customer or one looking to change provider.

If you wish to topup now, just select your equipment manufacturer menu at
the top of this page, all available methods are there, existing customers have a fast topup option using stored details, and new customers immediately get upgraded to this after the first topup.

For information on what the topup service entitles you to, just select the equipment type from the menu bar, the dropdown menu will also give you a wealth of information about your isatphone pro, bgan, iridium, idirect or thuraya equipment.

Under support for each brand, all the latest documents, FAQ’s, firmware and software can be found and exisiting customers have access to priority support and ability to post to this site, as well as taking advantage of our free email address and website for all customers

Quick Answers

We get many calls for quick information, here are the most frequent, many more answers can be found by looking at the categories / posts on the righ hand menu(s) :

How can I topup my IsatPhone / Iridium / Thuraya / BGAN now ?
Select your phone from the main menu above, enter your details and payment method, and your done.

How long does a satphone topup take ?

Unlike terrestrial mobiles, topups to satphones take a little longer, from 30 minutes to two hours during normal working times, make sure you have plenty of credit if your dissapearing over the weekend, times can vary outside office hours.

How do people send me free text messages to my satphone ?

Its totally free for any user to send text messages to an isatphone pro, just goto www.isatphonelive.com, the link is in the top right hand corner, same applies to iridium on www.iridium.com.  Other manufacturers have different options, visit
www.transsat.com for full details

How long do my satphone minutes last ?

On an isatphone, the minutes last for two years from the time of purchase, and a topup before they expire will carry them over, if you dont keep the phone topped up, the sim card will expire and you will lose your number.

For Iridium, the quantity of minutes purchased have different times, for instance, the 75 minute voucher lasts for 1 month, while the 500 minute is for one year. If you have just a few minutes or little time left, to extend the time by 1 month, you can purchase a revalidation voucher

Other phone manufacturers have different schemes, please visit www.transsat.com for full information.

Does my satphone sim card expire ?

You will need to keep an airtime credit on your sim card, as allowing it to run out completely can cause your sim card to be suspended withmost satphone providers.

For Inmarsat the sim time lasts for two years, purchasing more extends this, if you have no credit, the sim will be deactivated and become invalid.

For Iridium, you need to keep the time under control, for instance, a 75 minute topup lasts for one month, after this time, and with no credit, the card becomes invalid, it can however be reactivated at a very high cost.  You can keep iridium time extended by purchasing a revalidation voucher on a monthly basis.

For full information, visit www.transsat.com

Im a new user, can I topup with Transcom ?

We get many users switching to our service provision, and all new users are welcome. If you are not on our network, we will have to send you a new sim card with your purchased units, in this case (as with new phones), the sim card, activation and postage is free for any location in the world.

You can topup by sms, phone (several country numbers), email and online form

Please make sure your satphone is not locked to another network, we do not issue refunds fro sim cards ordered in error.

For full details and fast topup forms, please visit www.transsat.com

Do I pay for incoming calls with my satphone ?

No, as a satphone user you do not pay for incoming calls, regardless where they originate from, this is very unlike a normal cellular phone, and one of the reasons that many global users and travellers are using the isatphone as an alternative to a normal cellular phone, there are no roaming charges whatsoever, same applies to
incoming SMS messages, which are free from most manufacturers websites.

This makes satphones ideal for travelling, where in most cases the cost of a call to a global landline or mobile, is often substantially less that a normal cellular call when roaming.

For full details, please visit www.transsat.com